Privacy Policy for Nfooz Sports Booking App

1. Scope and Application

This Policy applies to:

• Users who register for or use the App;

• Visitors who browse the App;

• Communications with Nfooz via email, support channels, or in-app messages.

This Policy does not apply to third-party Providers (venues, coaches, organizers) whose services you book through the App. Their data practices are governed by their own privacy policies.

2. Personal Data We Collect

We collect the following categories of personal data:

2.1 Information You Provide Directly

• Full name

• Email address

• Phone number

• Date of birth

• Profile photo (optional)

• Gender (optional)

• Account credentials

• Communications with customer support

2.2 Booking and Transaction Data

• Booking details (sport, venue, date, time)

• Attendance status (completed, cancelled, no-show)

• Wallet credits and transaction history

• Reviews and ratings submitted by you

2.3 Payment Information

• Payment method details processed only by authorized third-party payment gateways

• Nfooz does not store full card or bank information

2.4 Device and Technical Data

• IP address

• Device type and operating system

• App version

• Device identifiers

• Log files and crash reports

2.5 Location Data

• Approximate or precise location (only with your permission)

• Used to suggest nearby facilities and improve recommendations

2.6 Cookies and Tracking Technologies

We use cookies, SDKs, and similar technologies to:

• Enable core functionality

• Analyze usage and performance

• Improve user experience

You can manage permissions through your device or operating system settings.

3. How We Collect Personal Data

We collect personal data:

• Directly from you when you register, book, or contact support;

• Automatically through your use of the App;

• From trusted third parties such as payment processors, analytics providers, and Providers (booking confirmations only);

• In aggregated or anonymized form for analytics and reporting.

4. Legal Basis for Processing

We process personal data based on one or more of the following legal grounds:

• Your consent (e.g., marketing communications, location access);

• Performance of a contract (e.g., processing bookings);

• Legal obligations under UAE law;

• Legitimate interests, such as improving Services, preventing fraud, and ensuring platform security.

5. How We Use Your Personal Data

We use personal data to:

• Create and manage user accounts;

• Facilitate bookings and payments;

• Communicate booking confirmations, updates, and support messages;

• Improve and personalize the App experience;

• Monitor usage and performance;

• Prevent fraud, abuse, and security incidents;

• Send promotional communications (only with your consent);

• Comply with legal and regulatory requirements.

6. Sharing and Disclosure of Personal Data

We may share your personal data with:

6.1 Sports Providers

To complete bookings, we share limited necessary information (e.g., name, booking details).

6.2 Service Providers

Trusted third parties that support our operations, including:

• Payment processors

• Cloud hosting providers

• Analytics and monitoring services

• Customer support tools

These parties are contractually bound to protect your data and use it only for authorized purposes.

6.3 Legal and Regulatory Authorities

When required by law, court order, or to protect the rights, safety, or property of Nfooz, users, or the public.

6.4 Corporate Transactions

In the event of a merger, acquisition, restructuring, or asset sale, your data may be transferred subject to confidentiality and PDPL safeguards.

We do not sell your personal data.

7. International Data Transfers

Your personal data may be stored or processed outside the UAE where our service providers are located. In such cases, we ensure that appropriate safeguards are in place in accordance with PDPL requirements.

8. Data Security

We implement reasonable technical and organizational measures to protect personal data, including:

• Encryption in transit and at rest where appropriate;

• Role-based access controls;

• Secure infrastructure and monitoring;

• Periodic security assessments.

Despite these measures, no system is completely secure. You are responsible for keeping your login credentials confidential.

In the event of a personal data breach, we will notify affected users and relevant authorities as required by law.

9. Data Retention

We retain personal data only for as long as necessary to fulfill the purposes described in this Policy, including:

• Account data: retained while your account is active and for up to 2 years after closure;

• Booking and transaction records: retained for up to 5 years to comply with legal and accounting obligations;

• Marketing data: retained until consent is withdrawn.

Data is securely deleted or anonymized after retention periods expire.

10. Your Rights Under PDPL

Subject to applicable law, you have the right to:

• Access your personal data;

• Request correction or updating of inaccurate data;

• Request deletion of personal data (subject to legal exceptions);

• Restrict or object to certain processing activities;

• Withdraw consent at any time;

• Request data portability where applicable.

Requests can be submitted using the contact details below. We aim to respond within 30 days.

You also have the right to lodge a complaint with the UAE Data Protection Authority or other competent authority.

11. Children's Privacy

The App is not intended for children under the age of 13 (or such higher age required by applicable law). We do not knowingly collect personal data from children. If such data is identified, it will be deleted promptly.

12. Third-Party Links and Services

The App may contain links to third-party websites or services. Nfooz is not responsible for the privacy practices or content of such third parties. Please review their privacy policies separately.

13. Changes to This Policy

We may update this Privacy Policy from time to time. Any changes will be posted within the App, and material changes will be communicated via email or in-app notification.

Your continued use of the App after changes take effect constitutes acceptance of the updated Policy.

14. Contact Information

For questions, requests, or concerns regarding this Privacy Policy or your personal data, please contact: